Returns and exchanges

 

We accept returns on all unused products. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 15 days of delivery.

Fill out the form to get in contact with our customer support service. From there, our customer support service will work with you to process your return.

To complete your return, we’ll need:

  • an order number, receipt, or proof of purchase
  • the item shipped back in it’s original packaging (whatever is left of it)
  • the return request inside of 15 days from delivery date
  • the original payment method to refund payment to (NO CASH)

We offer pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund.

Once you’ve received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office.

When our team has received your return, they will process it and then issue you a refund by either a credit card refund, or store credit.

Thanks!

Glasshous

Submit a return request